 Rosalene Glickman, Ph.D. is the creator and author of Optimal Thinking, hailed by academia and the media as "the essential step above positive thinking."
Dr. Glickman is President of The World Academy of Personal Development Inc., a Century City, Los Angeles management optimization consulting firm. She has provided training and consultation for numerous organizations including BP, Warner Bros., Young Presidents' Organization, National Australia Bank, Internal Revenue Service, California State University, Fullerton (School of Business Administration), Mensa, U.S. Army, Mary Kay Cosmetics, The Australian Society of Accountants, and the Fifth International Conference on Thinking.
In 1997, Dr. Glickman was the recipient of the "Woman of the Year" award for National Business Women's Week in Hollywood. She has also been nominated for special recognition by Queen Elizabeth II for Australia's highest award, The Order of Australia.
Dr. Glickman, who was born in Australia, lives in Los Angeles. She has earned a Ph.D. in Psychology, a Teaching diploma and a degree in Business Administration.
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 Mark Friedman is an experienced, results-oriented executive with over 25 years of proven success in managing and optimizing sales, sales lead management, telemarketing, marketing and customer service. Mark is also the Co-founder and Executive Vice President of the Sales Lead Management Association.
Companies served include Fortune 500 companies, mid-market, small and start-up companies. Accenture and the Distribution Research and
Education Foundation have recognized one of his programs as a wholesale distribution industry sales “Best Practice” (the program overview was published in “Maximum Sales Velocity: How to Build a World-Class Sales Organization” by David P. Woodrow).
Mark's articles on sales lead optimization have appeared in Network World, Sales and Marketing Excellence, Sales and Service Excellence magazines, the Packaging Machinery Manufacturers Institute (PMMI) and Controls Group North America (CGNA) Newsletters and the Material Handling Equipment Distributors Association (MHEDA) Journal.
Mark assesses a company’s current sales chain and makes recommendations to optimize sales results and productivity, and provides the infrastructure to determine ROI for each marketing activity. Among his accomplishments was revamping a moribund program generating a mere $175,000 in revenue per year and increasing the “top line” to over $113 million in three years. Additionally, he has increased sales volume by over 50 per cent in call center environments at several companies by integrating outbound telesales capabilities with the inbound customer service group.
Mark has spoken at numerous events, including the PMMI Marketrends conference, the MHEDA 50th annual conference and the CGNA National Conference on the topic of Sales Lead Optimization.
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 Since 1997, Don McNamara CMC has brought a robust combination of capabilities and experiences to the practice of sales management consulting, training, coaching and professional speaking. Don has over 30 years sales experience from the field level to executive sales management. In his career he has been an individual contributor, corporate sales training manager, regional manager, national sales manager and vice president of sales. During this span he recruited, hired, trained and supervised over 1,200 sales persons and their managers.
Regardless of capacity, product line or sales channel specified for
the firms’ represented, he achieves a minimum of 25% additional sales growth the new team was built.
As a regional manager, the team he assembled doubled sales each year. He has achieved the lowest cost of sales of any field manager. He has restaffed an entire sales organization within four months, and met quota during the first quarter. Throughout his career, Don has consistently turned under performing teams into top performers. With a unique background in the technical requirements of sales organizations, he has extensive experience optimizing organizations and team performance through the practical application of sound management and optimization principles.
Don began his career with the
Burroughs Corporation, and has held a variety of field and staff management positions with Best Software, Pervasive
Software, Rockwell International and Intergraph Corporation. He holds a Bachelor of Science in Business Administration
from LeMoyne College (Syracuse, New York) and advanced studies from the University of California (Irvine) Graduate
School of Management in Managerial Effectiveness.
Don's provides courses on sales performance and superior sales management for the Concordia University MBA program. He is also a mentor for the Paul Merage Graduate School of Business, University of California, Irvine MBA program.
Don is a Certified Management Consultant (CMC) and a professional member of
the National Speakers Association. Widely published, Don is a contributing editor to Sales and
Service Excellence magazine and award-winning author of Visionary Sales Leadership: How Senior Executives Can Erase Status Quo Myths and Build Superior Sales Organizations. In addition, Don is an expert witness on sales and sales management policies, practices, processes, procedures and programs.
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