Assess My Company's Process Improvement & Product/Service Design Maturity


This complimentary assessment will help you to rate your company's process improvement and product/service design maturity, and is scored online. Below are 25 statements which require an answer. Simply choose the response that best describes your company's current level of maturity in process improvement and product/service design.

A = Always or almost always, F = Frequently or often, S = Sometimes or reasonably and R = Rarely or never.

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1. Your company's leaders have formulated the optimal vision, mission and objectives of the enterprise. A F S R
2. Your company's leaders best resolve the most burning challenges of the enterprise. A F S R
3. Your company's leaders model the desire to learn, grow, and optimize. A F S R
4. Your company's leaders align the organization with the customers’ best interests and exceed their expectations. A F S R
5. Your company's leaders align the performance metrics, projects, rewards and recognition to the most burning challenges of the organization. A F S R
6. Your company combines continuous enterprise optimization concepts, tools, and techniques with consistent Optimal Thinking to achieve the best results. A F S R
7. Your company's leaders empower the employees to achieve consistent Optimal Thinking. A F S R
8. Your company's leaders encourage curiosity, innovation and the best solutions. A F S R
9. Your company identifies the value chain and the critical path to deliver the best product/service to your customers. A F S R
10. Your company minimizes bottlenecks and waste in every process in the enterprise. A F S R
11. Your company's leaders identify and deploy key metrics that align optimal performance to the strategic goals of the organization. A F S R
12. Your company's leaders use metrics and progress to demonstrate the greatest impact on the burning challenges of the enterprise. A F S R
13. Your company's leaders best leverage financials, including cash flow, time value of money, cost of suboptimal quality and working capital. A F S R
14. Your company uses the voice of the customer to drive the design of optimal products and services. A F S R
15. Your company employs Design for Continuous Enterprise Optimization to ensure optimum cycle time/cost/quality and customer satisfaction. A F S R
16. Your company successfully deploys Continuous Enterprise Optimization with leadership understanding and sponsorship. A F S R
17. Your company optimizes cross-functional processes to produce the greatest benefits. A F S R
18. Your company's leaders walk the talk of continuous learning and continuous optimization. A F S R
19. Your company best leverages Continuous Enterprise Optimization research and literature pertaining to optimum benefits and deployment. A F S R
20. Your company uses just-in-time training to maximize the immediate application of new information. A F S R
21. Your company best employs the many powerful Continuous Enterprise Optimization tools, techniques and concepts. A F S R
22. Your company masters the key techniques to measure and deploy the voice of the customer (such as Optimal Quality Function Deployment and the Kano Model). A F S R
23. Your company's leaders employ the most constructive team dynamics to empower your people to perform optimally. A F S R
24. Your company's leaders provide your teams with the right resources to be supremely successful. A F S R
25. Your company's leaders take the most constructive paths and achieve the best possible results. A F S R



 

 



 

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