Process Improvement & Product/Service Design Assessment


 
 
 

This complimentary assessment will help you to rate your company's process improvement and product/service design maturity, and is scored online. Below are 25 statements which require an answer. Simply choose the response that best describes your company's current level of maturity in process improvement and product/service design.

A = Always or almost always, F = Frequently or often, S = Sometimes or reasonably and R = Rarely or never.

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1. Leadership has formulated the optimal vision, mission and objectives of the organization. A F S R
2. The most burning challenges of the organization are best resolved. A F S R
3. Leaders model the desire to learn, grow, and optimize. A F S R
4. Leaders align the organization with the customers’ best interests and exceed their expectations. A F S R
5. Performance metrics, projects, rewards and recognition are aligned with the most burning challenges of the organization. A F S R
6. Leadership empowers the employees to achieve consistent Optimal Thinking. A F S R
7. Your company combines Continuous Enterprise Optimization concepts, tools, and techniques with consistent Optimal Thinking to achieve the best results. A F S R
8. Curiosity, innovation and the best solutions are encouraged. A F S R
9. The value chain and critical path are identified to deliver the best product/service to your customers. A F S R
10. Bottlenecks and waste are minimized in every process throughout the organization. A F S R
11. Leaders identify and deploy key metrics that align optimal performance to the strategic goals of the organization. A F S R
12. Leaders use metrics and progress to demonstrate the greatest impact on the burning challenges of the organization. A F S R
13. Financials, including cash flow, time value of money, cost of suboptimal quality and working capital are best leveraged. A F S R
14. The voice of the customer is used to drive the design of products and services. A F S R
15. Your company employs Design for Continuous Enterprise Optimization to ensure optimum cycle time/cost/quality and customer satisfaction. A F S R
16. Your company successfully deploys Continuous Enterprise Optimization with leadership understanding and sponsorship. A F S R
17. Your company optimizes cross-functional processes to produce the greatest benefits. A F S R
18. Leaders walk the talk of continuous learning and continuous optimization. A F S R
19. Your company best leverages Continuous Enterprise Optimization research and literature pertaining to optimum benefits and deployment. A F S R
20. Just-in-time training is used to maximize the immediate application of new information. A F S R
21. Your company best employs the many powerful Continuous Enterprise Optimization tools, techniques and concepts. A F S R
22. Your company masters the key techniques to measure and deploy the voice of the customer (such as Optimal Quality Function Deployment and the Kano Model). A F S R
23. The most constructive team dynamics are employed to empower employees to perform optimally. A F S R
24. Teams are provided with the right resources to be supremely successful. A F S R
25. Leaders take the most constructive paths and achieve the best possible results. A F S R



 

 



 

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