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Our Team Leaders |
 Rosalene Glickman, Ph.D. is the creator and best-selling author of Optimal Thinking (Wiley and in 16 languages), hailed by academia and the media as "the successor to positive thinking" and the essential ingredient for "personal, interpersonal, and organizational optimization with best practices."
Rosalene is the President of OptimalThinking.com, a division of The World Academy of Personal Development Inc., based in Century City, Los Angeles. She has
provided training and consulting for
numerous organizations including Johnson & Johnson, BP, U.S. Army, Warner Bros., Young Presidents' Organization,
California State University, Fullerton (School of Business Administration),
Mensa, National Australia Bank, Internal Revenue Service,
The Australian Institute of Management, and Air New Zealand.
Rosalene is a distinguished expert witness in cognitive analysis and leadership optimization, and served as the 2009-2010 Director of Professional Development for The American Society for Training & Development in Los Angeles.
This Optimal Thinking woman has been nominated for special recognition by Queen Elizabeth II for Australia's highest award, The Order of Australia. She is also the recipient of the "Woman of the Year" award for National Business Women's Week in Hollywood.
Rosalene has been featured on Bloomberg TV, Fox News Channel, CBS Weekend Magazine, New York Times, Association Management Magazine, Government Executive Magazine, Inc Magazine, Business Review Weekly, Australian Business Magazine, The Australian, Personal Success Magazine, Successful Selling and Managing Magazine, L.A. Weekly, Forbes, and the list goes on.
Rosalene, who was born in Australia, lives in Los Angeles. She has earned a Ph.D. in Psychology, a Teaching diploma and a degree in Business Administration. |
 Richard Guha, former President of Reliant Energy, a Fortune 100 company, has led Fortune 100 and Fortune 500 companies and their international equivalents, as top management, board member, and consultant for over 30 years.
Richard began his career in marketing at Procter & Gamble. He worked as a Division Head at Mars, Inc, and CMO at US West and BMC Software. He created the consumer “broadband” market while at US West/Comcast, built the most profitable retail energy business at Reliant Energy, and has successfully advised numerous Pharmaceutical companies (Pfizer, BMS, Bayer, SKB, Boehringer-Ingelheim, and Novartis), device companies (BMS, Beiersdorf), health care providers (St. Luke’s Hospital, Cedars Sinai, Columbia Health), and health insurance companies (Wellpoint, Emblem Health).
Richard initiates, leads, and optimizes change via market orientation and business models to achieve optimum results. He creates new paradigms, aligns the market structure, and maximizes revenue and profit growth. When Richard grows and leads organizations, he employs a clear definition of tasks and responsibilities, market-facing structure and communications.
As a partner in two respected consulting firms, Richard has advised the top management of many Global 2000 companies. He has served on the board of eight highly successful companies, and four start-ups.
Richard graduated from Cambridge University with a Bachelors degree in Chemistry, Physics, and Mathematics. He became the youngest person to earn a Masters degree from Cambridge in Chemical Engineering.
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 Gordon L. Patzer, Ph.D. is currently dean of the Walter E. Heller College of Business Administration at Roosevelt University in Chicago, and tenured professor. Earlier, California State University awarded him lifetime designation as Professor Emeritus.
After earning his Ph.D., Gordon held executive-level positions in strategy for consumer / audience behavior in the primetime programming division of CBS Television Network and the movie industry division of Saatchi & Saatchi. As an entrepreneur, he started two small businesses—a talent booking agency and an employment agency.
Gordon is respected and recognized internationally for his expertise in the psychology and sociology of physical attractiveness. Hundreds of researchers and scholars formally cite his published analyses and perspectives, and scores of writers for popular mass media have published interview quotes. Gordon has published five books and 25 research articles. His most recent book, The Power and Paradox of Physical Attractiveness (2006) is published by BrownWalker.
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 Marvin J. Wolf has written as a professional since 1965, and his byline has appeared in periodicals and bookstores in at least 132 nations. After military service as a combat photographer, company commander and public information officer, Wolf served in employee communications management and in several advertising creative positions for organizations including Foot Cone, Wells Rich Greene, Northrop, Transamerica, and Avco. Self-employed since 1978, he is the author, co-author or ghost writer of a dozen books and hundreds of magazine and newspaper articles, as well as of marketing literature, collateral advertising, and business materials. Marvin was accredited by the International Association of Business Communicators (IABC) in 1977.
Marvin lectured several semesters in the School of Communications at California State University, Fullerton. He has organized, moderated and/or served on dozens of panels at writers conferences, and has taught a broad panoply of writing skills at workshops and seminars. He served four terms as president of Independent Writers of Southern California, and three years as director of professional development.
The American Society of Journalists and Authors (ASJA) honored Wolf's service as mentor to a generation of professional writers with their prestigious Robert C. Anderson lifetime achievement award in 1994. He was chosen ASJA runner-up Author of The Year in 1995. Marvin's writing has been honored also by the Greater Los Angeles Area Press Club, the US Marine Corps Combat Correspondents Association, the Orange County [California] Advertising Federation, the IABC, the Southern California Business Communicators, and the Pacific Industrial Communicators Association.
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 Mark Friedman is an experienced, results-oriented executive with over 25 years of proven success in managing and optimizing sales, sales lead management, telemarketing, marketing and customer service. Mark is also the Co-founder and Executive Vice President of the Sales Lead
Management Association.
Companies served include Fortune 500 companies, mid-market, small and start-up companies. Accenture and the Distribution Research and Education Foundation have recognized one of his programs as a wholesale distribution industry sales “Best Practice” (the program overview was published in “Maximum Sales Velocity: How to Build a World-Class Sales Organization” by David P. Woodrow).
Mark's articles on sales lead optimization have appeared in Network World, Sales and Marketing Excellence, Sales and Service Excellence magazines, the Packaging Machinery Manufacturers Institute (PMMI) and Controls Group North America (CGNA) Newsletters and the Material Handling Equipment Distributors Association (MHEDA) Journal.
Mark assesses a company’s current sales chain and makes recommendations to optimize sales results and productivity, and provides the infrastructure to determine ROI for each marketing activity. Among his accomplishments was revamping a moribund program generating a mere $175,000 in revenue per year and increasing the “top line” to over $113 million in three years. Additionally, he has increased sales volume by over 50 per cent in call center environments at several companies by integrating outbound telesales capabilities with the inbound customer service group.
Mark has spoken at numerous events, including the PMMI Marketrends conference, the MHEDA 50th annual conference and the CGNA National Conference on the topic of Sales Lead Optimization.
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 Edward C. Lai is a registered Professional Engineer who specializes in helping organizations optimize their operations and business competitiveness through Lean Six Sigma Optimization (LSSO) processes and design of products and services. Ed is also a certified Six Sigma black belt. He has developed and successfully implemented numerous programs for process reengineering and continuous optimization, utilizing tools such as Just-in-time/Continuous Flow operations, Cycle Time Optimization, Statistical Process Control, Design of Experiments, Quality Function Deployment, Work Cells, Integrated Product Development, Design for Manufacturing and Assembly, and Design to Cost.
Ed has developed and conducted more than 80 seminars and workshops on these subjects. He has also directed, facilitated and optimized over 350 projects in product and process improvement, covering functions that involve manufacturing, design engineering, supply chain and business operations. He has achieved cycle time reduction from 40 to 90%, product quality improvements from 30 to 50% and cost reduction from 20 to 60% for organizations such as for
General Motors Corporation, Delco Electronics Corporation, Hughes Aircraft Company, Raytheon Systems Company, Golden West Homes, and City of Rancho Palos Verdes.
Ed also has broad experience in work measurement, manufacturing flow analysis, methods analysis and work place design, facilities layout, material handling, computer simulation, strategic planning, packaging engineering and Electrostatic Discharge (ESD) Control. For more than 30 years, his extensive experience spans industries in both the defense and commercial sectors. He is currently transferring his knowledge and working with clients in the public sector.
Ed received his B.S. Honors and M.S. in Industrial Engineering from the University of Wisconsin, Madison. He is an award-winning author with papers presented and published at international symposiums.
 Susan Barrera is an industrial relations, human resource and organizational development optimization expert with over 30 years experience at senior executive level. She has worked in a variety of industries in Australia, in both government and the private sector.
As Managing Director of Nexus Strategic Solution, a consulting company, she assisted organizations to optimize employment practices, employee morale and productivity. Her ability to find practical solutions to labor and personnel challenges, as well as her knowledge of the Australian industrial relations legal framework, have proven to be invaluable for existing and start up companies.
Susan has had a distinguished carrier in Australian government, culminating as the Director General of the Department for Communities in Western Australia, where she built partnerships and developed innovative ways to best deliver services to a diverse client base. Her experience and knowledge of government policies and practices enables small and large companies to cut through government red tape and best achieve their goals.
Previously, Susan excelled in her roles as the Executive Director for Labor Relations at the Department of Consumer and Employment Protection, and has held senior positions in Departments of Productivity and Labor Relations, Prison’s and the Public Service Commission in Western Australia.
Susan was the Australian President of the Industrial Relations Society in 2002-2003. She has been an invited speaker at national and international industrial relations conferences, and is the author of a number of articles on topics relating to organizational optimization and productivity.
She has earned a B.Sc in Physics (Honors) from the University of New South Wales, a B.Ed from Melbourne University, and an MBA from the University of Western Australia. Susan is currently teaching in the management program at Murdoch University.
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