conflict resolution skills

How to Resolve Conflict Optimally

When you resolve conflicts with optimal communication, the best interests of all are considered and the best solution negotiated. In the real world, however, sometimes negotiations do not result in agreement. Prior to negotiation, it is in your best interest to determine your Optimal contingency plan in case you are unable to reach agreement. This will maximize your leverage.

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The One Minute Manager
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conflict resolution skills

How to Resolve Conflict Optimally