Shipping, Returns and Refunds
We add the U.S. Postal Service air mail rate to ship our resources. Sales tax is added for California residents. Your order will be shipped within 24 hours of receipt of payment.
If you are unsatisfied for any reason, just return our merchandise within 30 days from the date of purchase (in new condition) for a full refund (minus shipping) or exchange.
If your returned item is from an order that qualified for free shipping and the return of that item causes the total to drop below $99, the order will be assessed an appropriate shipping charge that will be deducted from your refund. We cannot authorize a refund on items returned damaged, as we cannot resell them.
Written notice of cancellation no later than 24 business hours prior to all coaching sessions and seminars is required. In the event that this notification is not received, the full fee will be charged.
The fee for all writing services, including the consulting provided for business plans, business proposals, investor pitch decks, and employee handbooks is non-refundable. We will submit the first draft of your business proposal seven to ten business days after we receive the required content in writing from you. If you do not respond to a written communication from our writing service for a period of 180 days or more, the contract will be deemed complete and we will have no further obligation to the client.
For more information, visit our business plan terms and conditions. The fee for speech production, including any portion of the speech, approved by an independent focus group is non-refundable.
If you have any questions, contact us at (424) 204-6133. We are here for you.