some of our clients:
  • Johnson and Johnson
  • YPO
  • Bristol-Myers Squibb
  • US Army
  • Air New Zealand
  • WB
  • Red Bull
  • Frito Lay
  • Mercedes-Benz
  • Delta Airlines
  • bp

Shipping, Returns and Refunds

Please consider the following carefully before making your purchase decision.

We add the U.S. Postal Service air mail rate to ship our resources. Sales tax is added for California residents. Your order will be shipped within 24 hours of receipt of payment.

If you are unsatisfied for any reason, just return our merchandise within 30 days from the date of purchase (in new condition) for a full refund (minus shipping) or exchange.

If your returned item is from an order that qualified for free shipping and the return of that item causes the total to drop below $99, the order will be assessed an appropriate shipping charge that will be deducted from your refund. We cannot authorize a refund on items returned damaged, as we cannot resell them.

Written notice of cancellation no later than 24 business hours prior to all coaching sessions and seminars is required. In the event that this notification is not received, the full fee is charged.

The fee for RFP bid monitoring and all writing services (including the consulting provided for business plans, business proposals, investor pitch decks, and employee handbooks) is non-refundable. We submit the first draft of your business proposal seven to ten business days after we receive the required content in writing from you. All communications are conducted via email to ensure we have the same information. If you do not respond to a written communication from our writing service for a period of 180 days or more, the contract is deemed complete and we have no further obligation to you.

For more information, visit our business plan terms and conditions.  The fee for speech production, including any portion of the speech, approved by an independent focus group is non-refundable.

If you have any questions, contact us at (424) 204-6133. We are here for you.

  • We have used McKinsey, Boston Consulting Group and Bain to produce our business plans. This senior executive team creates superior quality business plans for a much lower fee. A no-brainer choice.

    John M.

    CEO, Fortune 1000 Company

  • I was referred to this company through my CMO who had been coached by Rosalene Glickman. We hired the writing team to produce a business plan for a company we just purchased. We are very pleased with the end product and the delivery process. Exceeded expectations.

    Bryan J.

    CEO, E-commerce corporation

  • Our sales force now has some highly practical tools to further their success.

    David Mount, Vice-President Sales,

    Warner Home Video

  • Optimal Thinking has a little bit for everyone and will help people be the best self they can be.

    Kenneth Blanchard, Author,

    The One Minute Manager

  • When we need to win a government RFP, this team gets it done. They have responded to 13 RFPs for us and won all of them. What a find.

    Alan S.

    CEO, Healthcare corporation

  • Optimal Thinking has been beneficial in increasing our [general managers' and sales managers'] time organization and general performance.

    Gerd Willhoeft, Manager,

    Training and Development, Mercedes-Benz, Australia

  • I must endorse Optimal Thinking as the mental foundation for peak performance in all fields. Optimal Thinking is a quantum leap beyond rhetorical positive thinking ideology.

    Dr. Gregory H. Tefft

    Triple Crown Mr. America, Olympics Sports Medicine Staff, California

  • Your insights and anecdotes offered real inspiration for all our managers, and feedback following the event has been extremely positive... You are a tremendous speaker and we feel privileged that you took the time to present here.

    Alison Buzza, Events Coordinator,

    Australian Institute of Management – Qld & NT, Australia

  • What does it take to become Australia's most successful woman? Glickman was awarded her title for her ability to motivate American business people.

    Business Review Weekly

  • Ed is a strategic thinker and understands the value stream of the area(s) he is engaged in. He does the due diligence when analyzing an operational situation. Ed understands lean; he applies the principles of six sigma and maturities models to gain optimal efficiency and effectiveness.

    Jim Scott, Sr. Manager,

    Industrial Engineering, Raytheon

  • Richard Guha is an extremely knowledgeable and effective GM/Marketing professional. He has an excellent network of professionals that he can call upon to assist him on any consulting assignment. He simply drills down and gets results.

    John Ferneborg, Senior Partner,

    The Ferneborg Group (TFG)

  • Marvin Wolf is as knowledgeable and articulate on the craft of writing as anyone I know, and a gifted and inspiring teacher.

    James Dalessandro,

    Author and screenwriter

  • Without your coaching, we would never have been able to outperform our competition. Your coaching helped me steer the company optimally in very tough times. We have increased market share, and our earnings have never been better.

    Larry P, Silicon Valley, CA

  • "The future belongs to those who bring their best to the present."

    Rosalene Glickman, Ph.D.

    Founder, OptimalThinking.com