Posts Tagged ‘best practices’

Life Coaching Best Practices for Passive-Aggressive Behavior

Thursday, January 20th, 2011

certified_coach1Would optimal thinking life coaching help you to deal with people who get away with overtly aggressive and passive-aggressive behavior. Some people are verbally disrespectful, offend others, and are socially inept. They use inappropriate language, off color jokes, and degrade others. Others use passive-aggressive behaviors to avoid taking responsibility for hurting others. They fail to take action when it is appropriate to do so. For example, when they make appointments with others, they don’t show up on time, or call ahead to ensure the other person knows they’ll be late.

Recently, one of my clients arranged to meet his new acquaintance, Helen, a wealthy business woman, at a Xmas party at 6 pm. He arrived at 5:56 pm and sat at a table in clear view, securing an open chair for his new acquaintance. Helen didn’t show up 6 pm or 6:30 pm. At 7 pm, when Helen was still a no show and hadn’t emailed or phoned, my client decided to call to see if his new acquaintance was okay.

At that moment, my client saw Helen seated at another table with a group of people. He was surprised and disappointed. Soon after, he and Helen acknowledged each other from a distance, without any verbal exchange. Helen made no attempt to speak with my client or apologize. Later, my client left the party with a friend. The next morning, Helen emailed my client. She apologized for having been detained at work, and said she didn’t want to explain herself at the party.

During his next life coaching session, my client shared this episode and his disappointment with me, I asked numerous questions including: “Why are you disappointed? What are you thinking or doing to create these feelings? Do you believe that money can buy class? What can you learn from this? How can you best adjust your expectations? What is your best strategy for dealing with Helen? What are best practices for dealing with passive-aggressive-behaviors? What are the most constructive actions you can take to prevent this kind of situation in the future?”

If you feel disappointed, hurt or concerned, and are ready to optimize — not just manage or improve — your relationships, emotional intelligence and self-reliance, feel free to contact me for life coaching in our Los Angeles office or by telephone. We’re here to support your best interests!

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Executive Coaching to Maximize Performance

Sunday, November 21st, 2010

Why does executive coaching fail to maximize performance? There are many reasons. Let’s start with the simplest one. Executive coaching conducted with suboptimal thinking produces suboptimal results! That’s why our coaches employ Optimal Thinking consistently during the executive coaching process to maximize every situation. Here’s an example of how performance varies in suboptimal thinking and Optimal Thinking organizations:

Shelley, a receptionist who works at a suboptimal thinking organization, does only what’s necessary to keep her job. Her suboptimal attitude is clearly reflected in her performance. Because Shelley doesn’t feel loyal toward her organization, she makes most of her personal calls on company time. She places telephone callers on hold, forgets to check back with them, and rarely screens customers before connecting them with company representatives. Unfortunately, Shelley works solely for the money. Because her salary is not affected when she is sweet or surly, efficient or inefficient, there is no reason for her to optimize her performance.

Let’s listen to some suboptimal conversation between employees at a suboptimal thinking organization.

SUBOPTIMAL STEVE: These customers get on my nerves.
SUBOPTIMAL MARY: You’ll have to put up with them if you want to keep your job.

Do people like Shelley, Steve or Mary work for you? Their suboptimal thinking is producing suboptimal customer service!

Now let’s listen to some Optimal Thinkers at an Optimal Thinking organization.

OPTIMAL THINKING CHERYL: These customers get on my nerves. What am I thinking or doing to create this? What’s the best strategy for dealing with this?
OPTIMAL THINKING LYNN: You’re asking the right questions! What do you think is most important to these customers? What is the best way to relate to them, bearing this in mind?

If you were a customer, where would you take your business?

During Optimal Thinking Executive Coaching, you learn how to empower others to be their best, and create a “best place to work” environment. As an Optimal Thinking leader, you point the best way forward. You demonstrate integrity, think and communicate optimally, maximize commitment from your team, and employ best practices to achieve the best possible results in every situation.

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Executive Coaching: Why Would You Become an Executive Coach?

Thursday, November 18th, 2010

audio_cd_programOptimal Thinking Executive Coaching is a unique professional skill that is properly accomplished when the coach consistently employs Optimal Thinking to optimize executive development. The Certified Optimal Thinking Executive Coach is carefully trained to employ Optimal Thinking to achieve best practices and best solutions with the aid of road maps from the 100-day Optimal Thinking Audio-CD Program.

We receive numerous inquiries about becoming a Certified Optimal Thinking Executive Coach from business people,  in-house personnel and the training, coaching and consulting community. In today’s blog, I want to hear why you would consider executive coaching certification, and in particular, Optimal Thinking Executive Coaching Certification.

Here are some questions for your consideration:

executive development   Why are you interested in becoming an executive coach?
executive development   Why would you choose Optimal Thinking Executive Coaching Certification instead of another coaching certification?
executive coaching   What are the benefits you would like to obtain from our executive coaching training program?
executive coach   What are your expectations after you complete an executive coaching training program?
executive   What are you willing to contribute in order to achieve certification?
executive coaching certification   How would you employ your Optimal Thinking Executive Coaching certification?
executive coaching training   What could cause you to be disappointed with our executive coaching certification program?
executive development   How would you best deal with this if it were a possibility?
executive coaching questions   What could cause you to be disappointed with your role as a Certified Optimal Thinking Executive Coach?
executive coaching profession   How would you best deal with this if it were a possibility?
executive development   What are the best actions we could take to ensure that you are fully satisfied?

I look forward to your comments.